HALLOWEEN SALE TERMS - If ordered before 230pm we aim to ship your order next day delivery but cannot guarantee this during our sale period due to stock availability and volume of sales. We will let you know if out of stock and what the delivery will be - as an estimate out of stock items would usually be delivered to you in 5-7 working days. Give us a call if you want verification of this on 0800 008 6861 or email us at firstname.lastname@example.org - HAPPY HALLOWEEN!
STANDARD TERMS - Sort & Torque know what a difference a speedy delivery makes and so we have a few delivery options available:
For small packets we use Royal Mail First Class and Royal Mail 'signed for' depending on the value of the the item.
For large packets and boxes under 20kgs we use a tracked next day service (next working day). DPD Local is our nominated courier for all these items. Note that this service is not a guaranteed next day service but DPD have a very good record. You will receive a sms text or email from DPD local confirming delivery and schedule so please do register your correct details when ordering. If you need something urgently call us 0800 008 6861 and we will do our best to hit your deadline.
For bulky and heavy palletised items (i.e. steel cabinets) we offer a 5 day service because they need our care and attention. We deliver these in our own vans – this ensures we meet our 100% damage free target all year round.
Your order needs to be confirmed by 2:30pm to ensure we have enough time to process it for a next day delivery.
Any orders placed after Friday 2:30pm for Next Day Delivery will not be delivered until the following Tuesday. In the case of a Bank Holiday weekend, they will not be delivered until Wednesday.
Our warehouse is based in Guildford, Surrey so there are a few locations which are exceptions to the rules. If your delivery point is located in the Highlands, Offshore Islands, Northern Ireland or outside of the UK we may levy a surcharge to cover the extra carriage to these areas. Otherwise delivery to the UK is free of charge.
Should this be the case or you want to check your postcode with us, please contact us on freephone 0800 008 6861 where we can discuss the option of either paying the surcharge or not proceeding with the order.
Where possible Sort & Torque will deliver large / heavy goods via our own transport (no third party involvement) ensuring safe, secure and prompt service. The vehicle will have a tail lift and pallet truck so no fork lift required for off-load. If required our trained and helpful driver will assist you to ensure all goods are positioned safe - so please ask. We will keep you informed of the drivers progress and will contact you prior to arrival to avoid any disruption at the delivery point.
We hope all the above makes sense and if you need clarification on any matters please call us on 0800 008 6861.