If you decide that you no longer require the goods that you have ordered or that you have ordered the incorrect items, please contact us as soon as possible and we will of course do our best to assist you.
The normal course of events in this situation is that the goods must be returned to Sort and Torque in an “as new” condition. You can arrange the return yourself, or if you are unable to do so then we will arrange collection of the goods – either way, in the instance of non-faulty items the cost of returning the goods remains the customers responsibility, as does ensuring that the goods are suitably packed for transport.
**Festool Spare Parts are non-refundable as these are specialist items.
Our address is Unit 10 The Pines Business Park, Broad Street, Guildford, Surrey GU3 3BH.
Once the goods have arrived back at Polstore’s warehouse and have been accepted as being in an “as new” condition, a refund will be issued
Polstore strive for a 100% record of no damage to all consignments.
If you receive an item that was damaged during shipment, contact our Customer Service Team within 3 days of delivery in writing or email firstname.lastname@example.org. We may ask for you to provide photographs of the damaged items.
Before accepting your order shipment and signing the delivery note ‘Received in Good Condition’, inspect the consignment for any potential damage that may have occurred during shipment. It is normal for the consignment to show some wear; however, if damage did occur follow these steps:
If there is visible damage to the consignment, refuse the delivery and contact our Customer Service Team immediately by calling 0800 008 6861. Please note that calls to 0800 008 6861 that are not made from a UK landline may be subject to a charge.
When you call our Customer Service Team, please have your order number and item description from your original confirmation email. We will also need your email address and phone number. We will try and resolve the issue immediately and have a replacement despatched subject to individual circumstances.